Performance Measures

Incorporating performance measures into the transportation plan serves an important function for communicating and coordinating between decisionmakers, policymakers, and the public and for assessing progress toward achieving the goals and objectives outlined in the plan. Performance measures figure prominently in the Congestion Management Process and the Objectives-Driven, Performance-Based approach to planning for operations, reflecting the current focus on performance-based planning. Combined with data and analysis tools, performance measures serve an important role in helping to provide a basis for prioritizing investments.

Like the objectives, the performance measures that are included in the Architecture Reference for Cooperative and Intelligent Transportation (ARC-IT) are derived from a variety of resources, including the Planning for Operations Desk Reference, recent long range plans, and connected vehicle prototype development efforts. Performance measures should be tailored to the specific needs of the region and established cooperatively by the State(s), affected MPO(s), and local officials in consultation with the operators of major modes of transportation in the coverage area. Select a performance measure to see the source document for that performance measure along with the associated goal, objective, and service package(s).

Objective Category	Performance Measure
Arterial Management: Access Management	Distance between intersections on major arterials in the region.
Arterial Management: Access Management	Percent driveway access on major arterials for new developments.
Arterial Management: Delay	Control delay seconds per vehicle.
Arterial Management: Delay	Percent of arterial miles in region operating at LOS Z.
Arterial Management: Reliability	The buffer index (represents the extra time (buffer) travelers add to their average travel time when planning trips in order to arrive on-time 95 percent of the time).
Arterial Management: Reliability	Hours of delay associated with incidents.
Arterial Management: Traffic Monitoring and Data Collection	Number of field data collection studies performed every Y and X years on major and minor signalized arterials, respectively.
Arterial Management: Traffic Monitoring and Data Collection	Percent of intersections in the region equipped and operating with traffic signals that enable real-time monitoring and management of traffic flows.
Arterial Management: Traffic Monitoring and Data Collection	Percent of major and minor arterials equipped and operating with arterial link traffic data detection stations (appropriate technology) per Z distance.
Arterial Management: Traffic Monitoring and Data Collection	Percent of major and minor arterials equipped and operating with closed circuit television (CCTV) cameras per Z distance.
Arterial Management: Traffic Signal Management	Number of traffic signals evaluated for retiming.
Arterial Management: Traffic Signal Management	Number of intersections running in a coordinated, closed-loop, or adaptive system.
Arterial Management: Traffic Signal Management	Number of miles of arterials that have at least one special timing plan for incidents, construction, or events.
Arterial Management: Traffic Signal Management	Number of years between reviews of crash data on all arterials for possible signal timing impacts.
Emergency/Incident Management: Customer Satisfaction	Percentage of customers satisfied with region's incident management practices.
Emergency/Incident Management: Evacuation Times	Per capita time to evacuate.
Emergency/Incident Management: Incident Duration	Average incident notification time of necessary response agencies.
Emergency/Incident Management: Incident Duration	Mean time for needed responders to arrive on-scene after notification.
Emergency/Incident Management: Incident Duration	Mean incident clearance time per incident.
Emergency/Incident Management: Incident Duration	Mean roadway clearance time per incident.
Emergency/Incident Management: Incident Duration	Mean time of incident duration.
Emergency/Incident Management: Inter-Agency Coordination	Percentage of incident management agencies in region participating in multi-modal information exchange network.
Emergency/Incident Management: Inter-Agency Coordination	Number of agencies in the region with interoperable voice communications.
Emergency/Incident Management: Inter-Agency Coordination	Number of participating agencies in a regional coordinated incident response team.
Emergency/Incident Management: Inter-Agency Coordination	Number of TIM corridors in the region covered by regional coordinated incident response teams.
Emergency/Incident Management: Inter-Agency Coordination	Number of multi-agency after-action reviews per year.
Emergency/Incident Management: Inter-Agency Coordination	Percentage of responding agencies participating in after-action review.
Emergency/Incident Management: Inter-Agency Coordination	X percent of transportation operating agencies that have a plan in place for a representative to be at the local (city or county) EOC or State EOC to coordinate strategic activities and response planning for transportation during emergencies.
Emergency/Incident Management: Person Hours of Delay	Person hours (or vehicle hours) of delay associated with traffic incidents.
Emergency/Incident Management: Training	Number of joint training exercises conducted among operators and emergency responders.
Emergency/Incident Management: Training	Percent of staff having completed NIMS training and percent of transportation responders familiar with ICS.
Emergency/Incident Management: Traveler Information	Time to alert motorists of an incident/emergency.
Emergency/Incident Management: Traveler Information	Number of repeat visitors to traveler information website (or 511 system).
Emergency/Incident Management: Traveler Information	Time between recovery from incident and removal of traveler alerts.
Emergency/Incident Management: Use of Technology	Number of ITS-related assets in use for incident detection.
Emergency/Incident Management: Use of Technology	Number of regional roadway miles covered by ITS-related assets in use for incident detection.
Emergency/Incident Management: Use of Technology	Number of traffic signals equipped with emergency vehicle preemption.
Environment: Clean Air and Climate Change	Fine particulate (PM2.5) emissions - tons per day
Environment: Clean Air and Climate Change	Course particulate (PM10) emissions - tons per day
Environment: Clean Air and Climate Change	Carbon dioxide emissions - tons per day
Environment: Clean Air and Climate Change	Fine particulate (PM2.5) levels - micrograms per cubic meter
Environment: Clean Air and Climate Change	Course particular (PM10) levels - micrograms per cubic meter
Freeway Management: Efficiency	Hours of delay (vehicle-hours or person-hours).
Freeway Management: Efficiency	Hours of delay per capita or driver.
Freeway Management: Efficiency	Miles at LOS X or V/C > 1.0 (or other threshold).
Freeway Management: HOV Lanes	Total number of HOV lane miles in a region.
Freeway Management: HOV Lanes	Share of freeway network with HOV lanes.
Freeway Management: HOV Lanes	Minimum and Average speeds in HOV lanes.
Freeway Management: HOV Lanes	Vehicle volume and persons per hour per lane.
Freeway Management: HOV Lanes	Number of vehicles violating HOV restrictions.
Freeway Management: Managed Lanes	Miles of managed lanes.
Freeway Management: Managed Lanes	Share of freeway network with managed lanes (by class of traveler).
Freeway Management: Managed Lanes	Average speeds in managed lanes.
Freeway Management: Managed Lanes	Vehicle volumes in managed lanes.
Freeway Management: Managed Lanes	Passenger volumes in managed lanes.
Freeway Management: Pricing and Tolling	Percentage of drivers with ETC transponders.
Freeway Management: Pricing and Tolling	Share of toll roads and bridges using variable pricing.
Freeway Management: Pricing and Tolling	Lane miles that are priced.
Freeway Management: Ramp Management	Percent of interchanges operating at LOS Z or above during peak periods (per year).
Freeway Management: Ramp Management	Total number of congestion-inducing incidents at freeway interchanges during peak period (per year).
Freeway Management: Ramp Management	Total number of ramp meters (by year of installation).
Freeway Management: Reliability	The buffer index (represents the extra time (buffer) travelers add to their average travel time when planning trips in order to arrive on-time 95 percent of the time).
Freeway Management: Reliability	Hours of delay associated with incidents.
Freeway Management: Transportation Management Centers	Total amount of TMC equipment.
Freeway Management: Transportation Management Centers	Number of hours of TMC operation and number of staff serving the TMC.
Freeway Management: Transportation Management Centers	Percent of regional transportation system monitored by the TMC for real-time performance.
Freight Management: Border Crossing	Average border crossing time for freight at international borders per year.
Freight Management: Border Crossing	Percent of weigh stations and border crossings in the region that use electronic credentialing.
Freight Management: Border Crossing	Average inspection time
Freight Management: Border Crossing	Number of freight vehicles going through automated detection
Freight Management: Customer Satisfaction	Percentage of customers satisfied with region's freight management practices.
Freight Management: Detours and Routing	Percent of detours of freeways and major arterials that can accommodate commercial vehicles.
Freight Management: Detours and Routing	Percent of freight-significant routes where traveler alerts and alternate route information is provided in the case of incidents, special events, weather, construction, and severe congestion at choke points.
Freight Management: Intermodal Facilities	Frequency of delays per month at intermodal facilities where a delay is defined as an addition of Z minutes to free flow conditions.
Freight Management: Intermodal Facilities	Average duration of delays per month at intermodal facilities.
Freight Management: Permitting and Credentials Process	Average length of permitting/credential process
Freight Management: Permitting and Credentials Process	Number of automated permits/credentials issued
Freight Management: Travel Time Delay	Mobility index for system users defined as [Ton-miles of travel] / [Vehicle-miles of travel * Average speed].
Freight Management: Travel Time Delay	Travel time index: ratio of observed average travel time to free-flow travel time.
Freight Management: Travel Time Delay	Point-to-point travel times on selected freight-significant highways.
Freight Management: Travel Time Delay	Hours of delay per 1,000 vehicle miles on selected freight-significant highways.
Freight Management: Travel Time Reliability	Buffer Index on regional freight routes during peak and off-peak period.
Integration: Connectivity	Average door-to-door trip time.
Integration: Connectivity	Average cost of transfers.
Integration: Transportation Data Collection	Amount of data gathered from ITS enhancements used in infrastructure and operations planning
Integration: Transportation Data Collection	Number of planning activities using data from ITS systems
Integration: Transportation Data Collection	Years of data in database that is easily searchable and extractable
Preservation: Preserve Existing Infrastructure	Pavement condition index
Preservation: Preserve Existing Infrastructure	Distressed pavement condition lane miles
Preservation: Preserve Existing Infrastructure	Number of assets tracked in real-time
Preservation: Preserve Existing Infrastructure	Percentage of geographic jurisdiction covered by agency electronic communications
Preservation: Preserve Existing Infrastructure	Extended pavement life due to truck weight enforcement
Preservation: Preserve Existing Infrastructure	Percentage of maintenance activities completed in required time-frame
Preservation: Preserve Existing Infrastructure	Rate at which equipment is utilized
Preservation: Preserve Existing Infrastructure	Percentage of fleet/equipment within lifecycle
Preservation: Preserve Existing Infrastructure	Vehicle operating costs
Preservation: Preserve Existing Infrastructure	Number of size and weight violations
Preservation: Preserve Existing Infrastructure	Percentage of pavements in Good condition (Interstate System)
Preservation: Preserve Existing Infrastructure	Percentage of pavements in Poor condition (Interstate System)
Preservation: Preserve Existing Infrastructure	Percentage of pavements in Good condition (non-Interstate NHS)
Preservation: Preserve Existing Infrastructure	Percentage of pavements in Poor condition (non-Interstate NHS)
Preservation: Preserve Existing Infrastructure	Percentage of NHS bridges in Good condition
Preservation: Preserve Existing Infrastructure	Percentage of NHS bridges in Poor condition
Preservation: Transit Maintenance	Average number of transit miles per service call
Preservation: Transit Maintenance	Number of fleet vehicles with maintenance diagnostic equipment
Preservation: Transit Maintenance	Number of vehicles operating under computer-aided dispatch.
Safety: Vehicle Crashes and Fatalities	Total crashes per X VMT.
Safety: Vehicle Crashes and Fatalities	Total fatalities per X VMT.
Safety: Vehicle Crashes and Fatalities	Total severe injuries per X VMT.
Safety: Vehicle Crashes and Fatalities	Total crashes involving pedestrians.
Safety: Vehicle Crashes and Fatalities	Total crashes involving bicycles.
Safety: Vehicle Crashes and Fatalities	Number of crashes and fatalities related to weather conditions
Safety: Vehicle Crashes and Fatalities	Number of crashes and fatalities related to unexpected congestion
Safety: Vehicle Crashes and Fatalities	Number of secondary crashes
Safety: Vehicle Crashes and Fatalities	Number of crashes and fatalities related to red-light running
Safety: Vehicle Crashes and Fatalities	Number of crashes and fatalities due to commercial vehicle safety violations
Safety: Vehicle Crashes and Fatalities	Number of crashes and fatalities related to inappropriate lane departure, crossing or merging
Safety: Vehicle Crashes and Fatalities	Number of crashes and fatalities at railroad crossings
Safety: Vehicle Crashes and Fatalities	Number of crashes and fatalities at signalized intersections
Safety: Vehicle Crashes and Fatalities	Number of crashes and fatalities at unsignalized intersections
Safety: Vehicle Crashes and Fatalities	Number of crashes and fatalities related to excessive speeding
Safety: Vehicle Crashes and Fatalities	Number of speed violations
Safety: Vehicle Crashes and Fatalities	Number of crashes and fatalities related to driving while intoxicated
Safety: Vehicle Crashes and Fatalities	Number of crashes and fatalities related to driver inattention and distraction
Safety: Vehicle Crashes and Fatalities	Number of fatalities
Safety: Vehicle Crashes and Fatalities	Rate of fatalities (rate per vehicle miles travelled (VMT))
Safety: Vehicle Crashes and Fatalities	Number of serious injuries
Safety: Vehicle Crashes and Fatalities	Rate of serious injuries (rate per VMT)
Safety: Vehicle Crashes and Fatalities	Number of fatalities in crashes involving a driver or motorcycle operator with a BAC of.08 and above
Safety: Vehicle Crashes and Fatalities	Number of speeding-related fatalities
Safety: Vehicle Crashes and Fatalities	Number of pedestrian fatalities
Safety: Vehicle Crashes and Fatalities	Number of motorcyclist fatalities
Safety: Worker Safety	Number of public safety personnel struck by vehicle at incident/emergency site
Safety: Worker Safety	Number of public safety vehicles struck at incident/emergency site
Safety: Worker Safety	Number of crashes and fatalities in work zones
Safety: Worker Safety	Number of workers injured by vehicles in work zones
Security: Crime	Number of transit facilities and vehicles under security surveillance
Security: Crime	Number of security incidents on transit vehicles
Security: Crime	Number of security incidents at transit facilities
Security: Crime	Number of security incidents on roadways
Security: Crime	Number of critical sites with security surveillance
Security: Crime	Number of security incidents on transportation infrastructure
Security: Crime	Number of critical sites with hardened security enhancements
Security: Terrorism, Natural Disasters, and Hazardous Material Incidents	Number of transit facilities and vehicles under security surveillance
Security: Terrorism, Natural Disasters, and Hazardous Material Incidents	Number of security incidents on transit vehicles
Security: Terrorism, Natural Disasters, and Hazardous Material Incidents	Number of security incidents at transit facilities
Security: Terrorism, Natural Disasters, and Hazardous Material Incidents	Number of security incidents on roadways
Security: Terrorism, Natural Disasters, and Hazardous Material Incidents	Number of critical sites with security surveillance
Security: Terrorism, Natural Disasters, and Hazardous Material Incidents	Number of security incidents on transportation infrastructure
Security: Terrorism, Natural Disasters, and Hazardous Material Incidents	Number of critical sites with hardened security enhancements
Security: Terrorism, Natural Disasters, and Hazardous Material Incidents	Number of Hazmat incidents
Security: Terrorism, Natural Disasters, and Hazardous Material Incidents	Number of homeland security incidents
Security: Terrorism, Natural Disasters, and Hazardous Material Incidents	Homeland security incident response time
Security: Terrorism, Natural Disasters, and Hazardous Material Incidents	Number of Hazmat shipments tracked in real-time
Special Event Management: Entry/Exit Travel Times	Average travel time to selected special events from a set of locations in the area over a year.
Special Event Management: Entry/Exit Travel Times	Average travel time away from selected special events to a set of locations over a year.
Special Event Management: Entry/Exit Travel Times	Average time to clear event's exiting queue by year per event.
Special Event Management: Entry/Exit Travel Times	Non-special event VMT in the event area during events over a year.
Special Event Management: Entry/Exit Travel Times	Buffer time index for travelers to multiple similar special events.
Special Event Management: Mode Shift from SOV	Percent of special event attendees using single-occupancy vehicles each year for selected events.
Special Event Management: Mode Shift from SOV	Percent of special event attendees utilizing park & ride lots each year for selected events.
Special Event Management: Mode Shift from SOV	Percent of special events with dedicated shuttle service for selected events during a 1-year period.
Special Event Management: Multi-Agency Coordination and Training	Percent of stakeholder agencies participating agencies in a regional special event management team.
Special Event Management: Multi-Agency Coordination and Training	Number of agencies special event management responsibilities using interoperable communications.
Special Event Management: Multi-Agency Coordination and Training	Percent of special events that include a pre-event and post-event briefing.
Special Event Management: Multi-Agency Coordination and Training	Number of special event-related exercises performed among stakeholders.
Special Event Management: Parking Management	Number of special events that use shared parking facilities.
Special Event Management: Parking Management	Percent of parking spaces near special event locations that use flexible pricing mechanisms.
Special Event Management: Parking Management	Percent of routes widely used during planned special events with on-street parking restrictions.
Special Event Management: Parking Management	Percent decrease in time to clear parking lots.
Special Event Management: Parking Management	Number parking facilities with electronic fee collection
Special Event Management: Parking Management	Number of parking facilities with automated occupancy counting and space management
Special Event Management: Parking Management	Number of parking facilities with advanced parking information to customers
Special Event Management: Parking Management	Number of parking facilities with coordinated availability information
Special Event Management: Parking Management	Number of parking facilities with electronic fee collection
Special Event Management: Parking Management	Number of parking facilities with coordinated electronic payment systems
Special Event Management: Traveler Information	Number of effective methods to disseminate special event information to travelers.
Special Event Management: Traveler Information	Percent of special events with expected attendance over Z that traveler information is disseminated at least X hours prior to the event.
Special Event Management: Use of Technology	Percent of special events using ITS-related assets to detect and manage incidents/bottlenecks at entry/exit routes of the events.
Special Event Management: Use of Technology	Percent of major special events each year in which a special event traffic signal timing plan was implemented.
System Efficiency: Cost of Congestion	Cost (in dollars) of congestion or delay per capita.
System Efficiency: Delay	Hours of delay (person-hours).
System Efficiency: Delay	Hours of delay per capita.
System Efficiency: Delay	Hours of delay per driver.
System Efficiency: Duration of Congestion	Hours per day at LOS F or V/C > 1.0 (or other threshold).
System Efficiency: Energy Consumption	Total energy consumed per capita for transportation.
System Efficiency: Energy Consumption	Total fuel consumed per capita for transportation.
System Efficiency: Energy Consumption	Excess fuel consumed (total or per capita).
System Efficiency: Extent of Congestion	Percent of lane-miles (or rail) operating at LOS F or V/C > 1.0
System Efficiency: Extent of Congestion	Percent of intersections operating at LOS F or V/C > 1.0
System Efficiency: Intensity of Congestion (Travel Time Index)	Travel time index (the average travel time during the peak period, using congested speeds, divided by the off-peak period travel time, using posted or free-flow speeds).
System Efficiency: Travel Time	Average commute trip travel time (minutes).
System Efficiency: Travel Time	Average travel time during peak periods (minutes).
System Efficiency: Trip Connectivity	Average door-to-door trip time.
System Efficiency: Trip Connectivity	Average cost of transfers.
System Efficiency: Vehicle Miles Traveled	Average VMT per capita per day, per week, or per year.
System Options: Bicycle and Pedestrian Accessibility and Efficiency	Average delay for pedestrians and bicyclists on primary ped/bike routes.
System Options: Bicycle and Pedestrian Accessibility and Efficiency	The number of roadways with bicycle lanes.
System Options: Bicycle and Pedestrian Accessibility and Efficiency	Percent of roadways with bicycle and pedestrian facilities.
System Options: Bicycle and Pedestrian Accessibility and Efficiency	The percentage of intersections with pedestrian features.
System Options: Bicycle and Pedestrian Accessibility and Efficiency	Average pedestrian (or bicyclist) comfort level as measured by survey.
System Options: Modal Options for Individuals with Disabilities	The percent of intersections with ADA provisions.
System Options: Modal Options for Individuals with Disabilities	The percent of individuals with disabilities that can access transit.
System Options: Modal Options for Individuals with Disabilities	The percent of transit stops with ADA provisions.
System Options: Mode Share	SOV commute trips per capita.
System Options: Mode Share	Share of employees walking, biking, telecommuting, carpooling/vanpooling, riding transit, driving alone.
System Options: Mode Share	Share of trips by each mode of travel.
System Options: Mode Share	Percent of all trips made using alternative modes in transit station communities.
System Options: Transit Use	Percent of all trips made by transit.
System Options: Transit Use	Percent of all peak-period trips made by transit.
System Options: Transit Use	Number of riders on various transit units per trip at peak travel times.
System Options: Transit Use	Number of passenger miles traveled per capita.
System Options: Travel Time - Transit Compared to Auto	Transit to auto travel time differential for a given period (daily, hourly, or peak hours), on a given portion of the system (system wide, by facility type, or by corridor).
System Reliability: Non-Recurring Delay	Travel time delay during scheduled and/or unscheduled disruptions to travel.
System Reliability: Non-Recurring Delay	Total person hours of delay during scheduled and/or unscheduled disruptions to travel.
System Reliability: Planning Time Index	The planning time index represents the time that must be added to travel time at free-flow speeds or the posted speed limit to ensure on time arrivals for 95 percent of the trips. Planning time = 95th percentile travel time (minutes) – Travel time at free-flow speed or posted speed limit. Average planning time index or planning time can be computed using a weighted average over person miles traveled.
System Reliability: Transit On-Time Performance	On-time performance of transit.
System Reliability: Travel Time 90th/95th Percentile	95th or 90th percentile travel times for selected routes.
System Reliability: Travel Time Buffer Index	The buffer index represents the extra time (buffer) most travelers add to their average travel time when planning trips. This is the extra time between the average travel time and near-worst case travel time (95th percentile). The buffer index is stated as a percentage of the average travel time. Average buffer index or buffer time can be calculated using miles traveled as a weighting factor. Buffer time = 95th percentile travel time (min) – average travel time (min).
System Reliability: Variability	Variance of travel time. Variance is the sum of the squared deviations from the mean. This can also be calculated as the standard deviation of travel time. Standard deviation is the square root of variance.
Transit Operations and Management: Automated Fare Collection	Percent of transit providers using the region's automated fare collection system.
Transit Operations and Management: Automated Fare Collection	Number of additional modes/service integrated into the fare collection system.
Transit Operations and Management: Automated Fare Collection	Percent of fares collected using automated fare collection.
Transit Operations and Management: Automated Fare Collection	Percent of total transfers performed with automated fare cards.
Transit Operations and Management: Customer Service	Complaint rate.
Transit Operations and Management: Customer Service	Customer satisfaction rating
Transit Operations and Management: Demand Responsive Transit	Passenger miles per vehicle
Transit Operations and Management: Demand Responsive Transit	Passenger trips per vehicle
Transit Operations and Management: Demand Responsive Transit	Operating expense per passenger trip
Transit Operations and Management: Demand Responsive Transit	Operating expense per passenger mile
Transit Operations and Management: Demand Responsive Transit	Customer satisfaction ratings
Transit Operations and Management: Demand Responsive Transit	Demand response passenger pick-up on-time performance
Transit Operations and Management: Line-Haul Transit	Average line-haul transit travel speeds for specified line-haul transit routes.
Transit Operations and Management: Line-Haul Transit	Average line-haul transit on-time performance for specified line-haul transit routes.
Transit Operations and Management: Line-Haul Transit	Number of line-haul transit routes operating with travel times equal to or less than average auto travel times on same corridors/parallel corridors.
Transit Operations and Management: Loading Standards	Load factor.
Transit Operations and Management: Loading Standards	Maximum passenger loads.
Transit Operations and Management: Loading Standards	Maximum standees.
Transit Operations and Management: Loading Standards	Duration of standee time.
Transit Operations and Management: Park-and-Ride Support	Number of users aware of park-and-ride lots in their region.
Transit Operations and Management: Park-and-Ride Support	Percent of park-and-ride areas with pedestrian and bicycle access.
Transit Operations and Management: Park-and-Ride Support	Number of auto/bicycle spaces at the park-and-ride lots
Transit Operations and Management: Safety	Number of CCTV cameras on platforms, park-n-ride lots, vehicles, and other transit facilities.
Transit Operations and Management: Safety	Personal safety and customer service ratings.
Transit Operations and Management: Safety	Number of reported personal safety incidents.
Transit Operations and Management: Service Directness	Percent of trips with no more than Y transfers.
Transit Operations and Management: Service Directness	Scheduled transfer times between routes.
Transit Operations and Management: Transit Signal Priority	Number of transit routes/intersections equipped with transit signal priority capability.
Transit Operations and Management: Transit Signal Priority	System-wide signalized stop delay on transit routes.
Transit Operations and Management: Transit Signal Priority	Travel time delay on routes with queue jumping and automated vehicle location in use.
Transit Operations and Management: Traveler Information	Number of shelters/platforms equipped with real-time arrival displays per year.
Transit Operations and Management: Traveler Information	Number of web-based trip planner requests per year.
Transit Operations and Management: Traveler Information	Percent of stops with up-to-date schedule information available within X days of schedule changes.
Transit Operations and Management: Traveler Information	Availability of transit traveler information on 511 web and phone service.
Transit Operations and Management: Traveler Information	The number of routes in which Wi-Fi service was installed.
Travel Demand Management: Auto Commuter Trip Reduction Programs	Percent of major employers with active TDM programs.
Travel Demand Management: Auto Commuter Trip Reduction Programs	Commuter VMT per regional employee.
Travel Demand Management: Carpool/Vanpool	Share of household trips by each mode of travel.
Travel Demand Management: Carpool/Vanpool	Number of trips in region.
Travel Demand Management: Carpool/Vanpool	Availability of carpool/vanpool matching and ridesharing information services.
Travel Demand Management: Carpool/Vanpool	Number of employers with access to regional carpool/vanpool database.
Travel Demand Management: Carpool/Vanpool	Number of person trips by carpool/vanpool in region.
Travel Demand Management: Commuter Shuttle Service	Percent of residents in region receiving marketing material on shuttle service opportunities.
Travel Demand Management: Marketing	Number of communities receiving travel option services.
Travel Demand Management: Marketing	Number of communities in which visitor information centers are constructed.
Travel Demand Management: Marketing	Implementation of transportation access guide.
Travel Demand Management: Marketing	Number of web-based traveler information tools developed or enhanced.
Travel Demand Management: Parking Management	Number of communities with shared parking.
Travel Demand Management: Parking Management	Number of communities with priced parking stalls.
Travel Demand Management: Parking Management	Number of corridors in urban core/transit supportive areas with parking meters.
Travel Demand Management: Parking Management	Number of residents/commuters receiving information on parking pricing and availability.
Travel Demand Management: Parking Management	Capacity of park & ride lots.
Travel Demand Management: Parking Management	Number of preferred parking spaces for carpool/vanpool participants.
Travel Demand Management: Walking/Bicycling	Number of travelers commuting via walking and/or bicycling.
Travel Demand Management: Walking/Bicycling	Number of months since the last update of the bicycle/pedestrian map.
Travel Demand Management: Walking/Bicycling	Number of traveler tools with a bicycle/pedestrian component.
Travel Weather Management: Clearance Time (Weather-Related Debris)	Average time to clear selected surface transportation facilities of weather-related debris after weather impact.
Travel Weather Management: Detours for Impacted Roadways	Percent of significant travel routes covered by weather-related diversion plans.
Travel Weather Management: Detours for Impacted Roadways	Percent of agencies involved in transportation operations during weather events that have adopted multi-agency, weather-related transportation operations plans.
Travel Weather Management: Disseminating Information	Time from beginning of weather event to posting of traveler information on (variable message signs, 511, Road Weather Information Systems, public information broadcasts etc.).
Travel Weather Management: Disseminating Information	Time from beginning of weather event to posting of traveler information on agency website.
Travel Weather Management: Road Weather Information System Coverage	Percent of major road (transit or bicycle) network within Z miles of an RWIS station.
Travel Weather Management: Signal Timing Plans	Number of miles of arterials that have at least one special timing plan for inclement weather events.
Traveler Information: Customer Satisfaction	Customer satisfaction ratings of timeliness, accuracy, and usefulness of traveler information.
Traveler Information: Data Collection and Sharing on Travel Conditions	Percent of the transportation system in which travel conditions can be detected remotely via CCTV, speed detectors, etc.
Traveler Information: Data Collection and Sharing on Travel Conditions	Percent of transportation facilities whose owners share their traveler information with other agencies in the region.
Traveler Information: Data Collection and Sharing on Travel Conditions	Percent of modes in the region that share their traveler information with other modes.
Traveler Information: Information Dissemination	Number of 511 calls per year.
Traveler Information: Information Dissemination	Number of visitors to traveler information website per year.
Traveler Information: Information Dissemination	Number of users of notifications for traveler information (e.g., e-mail, text message) per year.
Traveler Information: Information Dissemination	Number of Web 2.0 (e.g., Twitter, Facebook) followers.
Traveler Information: Information Dissemination	Number of complaints received from system users about inaccurate or missing information.
Traveler Information: Trip Planning Tools	The number of data sources providing information for multi-modal trip planning tools.
Traveler Information: Trip Planning Tools	Trip planning tools ease of use rating.
Traveler Information: Trip Planning Tools	Number of uses of trip planning tools.
Work Zone Management: Construction Coordination	Percent of capital projects whose project schedules have been reviewed.
Work Zone Management: Construction Coordination	Percent of work zones on parallel routes/along the same corridor.
Work Zone Management: Construction Coordination	Presence of an established work zone management system.
Work Zone Management: Customer Satisfaction	Percentage of customers satisfied with region's work zone management practices.
Work Zone Management: Extent of Congestion	Percentage of vehicles experiencing queuing in work zones.
Work Zone Management: Extent of Congestion	Length of average and maximum queues in work zones.
Work Zone Management: Extent of Congestion	Average duration in minutes of queue length greater than X miles.
Work Zone Management: Travel Time Delay	Person hours (or vehicle hours) of delay associated with work zones.
Work Zone Management: Travel Time Delay	Percent of construction projects completed on-time according to established schedule.
Work Zone Management: Travel Time Delay	Percent of construction project employing night /off-peak work zones.
Work Zone Management: Travel Time Reliability	Vehicle-hours of delay due to incidents related to work zones.
Work Zone Management: Traveler Information	Percent of work zones on major arterials, freeways, and transit routes for which traveler information is available via variable message signs (VMS), 511, traveler information websites, and/or Web 2.0 technologies.
Work Zone Management: Traveler Information	Percent of work zones on major arterials, freeways, and transit routes for which information on multimodal alternatives to avoid work zones is available to travelers.
Work Zone Management: Traveler Information	Number of impacted businesses or tenants of business centers of X employees or more receiving work zone information (for upcoming and ongoing construction projects).

Architecture and Standard Use

The regional ITS architecture can be used to plan a regional data collection strategy that will facilitate performance measurement. Planners and operators can review the ITS architecture to see where operations data is being generated, where it is compiled, and which agencies have access to it. The focal point in the ITS architecture for data collection to support performance monitoring is the physical object called "Archived Data Systems". The relevant areas in the regional ITS architecture can be identified by reviewing the architecture inventory to identify systems that are associated with the Archived Data System. The performance measures shown here are connected with objectives and ITS services, providing an entry point to use the architecture to support planning for performance measurement.